http://www.utsavsarees.com/ . What an amazing website full of every saree you can think off. Some affordable, others not so, but a wonderful collection. The amount of hours I have spent window shopping on that site are too embarrassing to admit to. However, the relationship I have with this website is slowly coming to an end. What did I do wrong do you ask? I placed and order I tell you.
It was not my first order. My first order was for my “Bollywood” saree. It took a lifetime to come to my door and it arrived a different colour than advertised however the photo and image policy covers slight colour variation so I was sort of expecting a slight colour variation. How it was described as olive green and ended up Florissant green is beyond me.
It was my second order that I was most up set about. Black Printed saree with velvet work and matching blouse see how the matching blouse is in bold.
The saree was spot on when it turned up totally as described and pictured in the advertisement, very happy with that, a lovely saree fit for the black tie event I brought it for. However the blouse, not so back tie. It’s a plain black piece that is not even made out of the same material as the saree. No detail in it what so ever. Not even a matching trim. I was most up set. The pain black blouse totally understated the whole saree and turned what should have been a formal piece fit for the stage into a casual weekend saree. I made my complaint and the response I got was in the lines of
If I want a blouse in matching fabric I will have to pay the stitching charges and the shipping charges.
Little bit confused here as. If they sold it to me as matching blouse available surely they should of send me the available matching blouse in the first place.
Of course I have emailed back a response and will keep you all up dated.
This is not my first run in with this establishment. They came to London once and I witnessed some very underhand things going on in a back room of a hotel. You will find this experience at http://www.complaintsbord.com/ if you are interested. Search Utsav, some very interesting comments there – even a response!
I’m sure that a response from Utsav will be a positive one, however not a quick one.
Ela has already directed me to www.sarishop.com which is in no way to be confused or attached to in any way to Utsav sarees. Are there any others out there where a good service can be recommended?